Users Hated Chatbots—Until AI Made Them Smarter
How AI-Powered Chatbots Changed User Perception and What It Means for Product Managers
Feb 11, 20253 min read54
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Product Strategy
Best practices and strategies to tackle product strategy challenges big and small.
What Ragnar Kjartansson’s The Visitors Taught Me About Product Innovation
A few days ago, I had the chance to experience Ragnar Kjartansson’s The Visitors at the San Francisco Museum of Modern Art (SFMOMA). It was mesmerizing—nine screens, each showing a different musician performing in separate rooms of a historic mansion...
Feb 18, 20254 min read4
#WorldTok and the Fight to Break Social Media’s American Content Bias
The Hidden Bias Making Everyone's Social Media Feed Look More American
Mar 10, 20255 min read13
Be a Good AI Citizen: Shaping AI-Ready API Products and Developer Experiences
The Future Belongs to AI-Ready Organizations I recently had the privilege of speaking with Rebecca Hauck, a product leader at PayPal, who offered a thought-provoking view on how artificial intelligence is reshaping the developer experience. She calls...
Apr 1, 20254 min read70